How long does it take to produce a hot tub?
Production time depends on the selected model, configuration and current production schedule. Most custom-made hot tubs are ready within approximately 1–2 weeks after the order has been confirmed.
How can I order a hot tub?
You can choose a hot tub from our In Stock selection or create your own configuration. Contact us through the website, e-mail or WhatsApp, and we will confirm the configuration, price, payment and delivery details with you personally.
Can I customise my hot tub?
Yes. You can choose the model, interior colour, cladding, heating system, massage features, lighting and additional accessories to create a hot tub that suits your preferences and outdoor space.
Do your hot tubs come with a warranty?
Yes. HotTub Shop EU hot tubs come with a 2-year warranty. Warranty documentation and instructions are provided with your hot tub.
Do you deliver across Europe?
Yes. HotTub Shop EU provides delivery across Europe using our own transport or selected logistics partners. Delivery costs are calculated individually based on the destination and order.
Can I collect my hot tub myself?
Yes. Collection directly from our production site in Latvia can be arranged in advance. Please contact us before collection so we can confirm the date, time and loading arrangements.
Is the hot tub ready to use when delivered?
Hot tubs are delivered assembled according to the selected configuration. Depending on the model and equipment, some components such as the chimney, external heater, steps or electrical equipment may require connection or final installation at the destination.
Are the hot tubs tested before delivery?
Yes. Every hot tub is inspected during production and undergoes a final water test before delivery. The tub is filled with water and the installed systems are checked to ensure they operate correctly.
What heating options are available?
We offer several heating solutions, including external and integrated wood-fired heaters, electric heating and heat pumps. We’ll help you choose the most suitable option based on your hot tub model and how you plan to use it.
What kind of base is required for a hot tub?
The hot tub should be placed on a firm, flat and level surface. Suitable options include concrete, paving stones, a properly prepared gravel base or a reinforced terrace designed to support the filled hot tub.
What is your return policy?
Return conditions depend on the type of order. Custom-made or individually configured hot tubs may not be eligible for return. For standard products, applicable consumer withdrawal rights are respected in accordance with EU and Latvian consumer protection regulations.
Please contact us before returning any product so we can provide the appropriate instructions.
Please contact us before returning any product so we can provide the appropriate instructions.
What is the minimum order quantity for wholesale partners?
For wholesale and B2B partners, the minimum order quantity is 6 hot tubs. For larger orders or regular cooperation, please contact us to discuss partnership terms, available models, configurations and delivery options.