We want the ordering and delivery process to be simple, clear and reliable. Each order is handled individually, and we will keep you informed from order confirmation through to delivery.
1. Order Confirmation
After receiving your order, we will review the selected model, configuration, accessories, payment method and delivery details. Order confirmation is normally provided within 1–2 business days.
2. Production & Preparation
Custom-made hot tubs enter production after the order and configuration have been confirmed. Production time depends on the selected model, equipment and current production schedule.
We will provide an estimated production or delivery timeframe when confirming your order and inform you if any significant changes occur.
3. Delivery Across Europe
HotTub Shop EU provides delivery across Europe, using our own transport or trusted logistics partners depending on the destination and order.
4. Delivery Costs
Delivery is a separate paid service unless otherwise agreed. The cost is calculated individually based on the delivery location, number of hot tubs, shipment dimensions and transport requirements.
The delivery cost will be confirmed before the order is finalised.
5. Payment on Delivery
For selected deliveries arranged through our logistics partners, payment can be made in cash upon delivery, where agreed in advance.
Other payment methods, including bank transfer, may also be available and will be confirmed when placing the order.
6. Customer-Arranged Transport
You are welcome to arrange your own transport and collect the hot tub directly from our production facility in Latvia.
Collection must be agreed with us in advance so that we can prepare the order and arrange safe loading.
7. Preparing Your Hot Tub for Transport
Every hot tub is carefully prepared and secured for transportation. Appropriate protective packaging, securing straps and additional support are used depending on the model and transport method.
8. Preparing for Delivery
Before delivery, we will coordinate the delivery details with you.
Please ensure that the delivery location is accessible for the transport vehicle and inform us in advance about narrow roads, gates, limited turning space, weight or height restrictions, difficult terrain or other access limitations.
Unless otherwise agreed, the Customer is responsible for arranging suitable assistance or equipment required for unloading and positioning the hot tub.
9. Receiving Your Hot Tub
Please inspect the hot tub and its packaging when it arrives.
If you notice visible transport damage, take photographs and inform the driver and HotTub Shop EU immediately. Visible damage should also be recorded in the delivery documentation where applicable.
If damage is discovered after unpacking, please contact us as soon as possible and provide photographs, video and your order information.
10. Water Tested Before Delivery
Every completed HotTub Shop EU hot tub is filled with water and tested before delivery. Installed systems and equipment are checked to ensure everything operates correctly before the hot tub is prepared for transport.
11. Personal Support
If you have any questions about your order, production, collection or delivery, our team is here to assist you throughout the process.
Phone / WhatsApp: +371 29589111
HotTub Shop EU
Comfort Without Compromise.