Terms & Conditions

1. General Information

Seller: AURRUM, SIA
Registration No.: 40203666835
VAT No.: LV40203666835
Registered address: Preses iela 2, Ogre, Ogres novads, LV-5001
Country: Latvia
E-mail: [email protected]
Phone / WhatsApp: +371 29589111

The term “Customer” refers to any individual or legal entity purchasing products or services from the Seller.

The term “Products” includes hot tubs, equipment, accessories and other goods supplied by the Seller.

2. Orders & Acceptance

An order becomes binding once the product configuration, price, payment conditions and other relevant order details have been confirmed between the Customer and HotTub Shop EU.

For individually configured hot tubs, the Customer is responsible for reviewing and confirming the selected model, dimensions, colours, cladding, heating system, massage systems, lighting, accessories and other specifications before production begins.

By placing an order, the Customer agrees to these Terms & Conditions and to follow the installation, operation, maintenance and safety instructions supplied with the Product.

3. Products & Pricing

Product images, colours and visual materials on the website are intended to provide an accurate representation of our products. However, slight differences may occur due to screen settings, natural variations in wood and other materials, manufacturing tolerances or product improvements.

All prices are stated in euros (€).

Unless specifically stated otherwise, delivery costs are not included in the product price and are calculated separately according to the delivery destination and order.

Prices, specifications and availability displayed on the website may be updated from time to time. The price and configuration confirmed for an accepted order will apply to that order.

4. Custom-Made Products

Many HotTub Shop EU hot tubs are manufactured or configured according to the Customer's individual selections.

These may include the choice of:

• model and size;
• interior colour;
• cladding and cladding colour;
• heating system;
• hydromassage and air massage systems;
• lighting;
• filtration and water-treatment equipment;
• steps, covers and accessories.

The Customer should carefully review the final configuration before confirming the order.

Where applicable under consumer law, statutory withdrawal rights may differ for goods made to the consumer's specifications or clearly personalised. Nothing in these Terms & Conditions limits any mandatory consumer rights provided by applicable law.

5. Payment

Available payment methods may include bank transfer and cash payment, depending on the order and delivery arrangement.

For selected deliveries arranged through our logistics partners, payment may be made in cash upon delivery, where this has been agreed in advance.  

The applicable payment method, payment schedule and amount will be confirmed with the Customer when the order is placed.

Products may be dispatched only after the agreed payment conditions have been fulfilled.

6. Production

Production time depends on the selected model, configuration, equipment and current production schedule.

The estimated production or availability time will be communicated when the order is confirmed.

If circumstances arise that may significantly affect the agreed production schedule, HotTub Shop EU will inform the Customer as soon as reasonably possible.

7. Delivery

HotTub Shop EU provides delivery across Europe, using our own transport or selected logistics partners.

Delivery costs are calculated individually according to the destination, shipment size and transport requirements.

The Customer may also arrange their own transport and collect the Product from our production facility in Latvia by prior agreement.

The Customer must provide accurate delivery information and inform us in advance about any circumstances that may affect delivery, including:

• narrow or restricted access;
• weight or height restrictions;
• unpaved or unsuitable roads;
• limited turning space;
• gates or other obstacles;
• special unloading requirements.

Additional costs resulting from information not disclosed before delivery may be charged to the Customer where appropriate.

8. Unloading & Site Access

Unless otherwise agreed in writing, delivery does not automatically include positioning or installation of the hot tub at its final location.

The Customer is responsible for ensuring that suitable access and, where necessary, appropriate equipment or sufficient assistance for unloading is available.

If lifting equipment such as a crane, forklift or other machinery is required, this must be arranged in advance unless specifically included in the agreed delivery service.

The installation area should be properly prepared, stable, level and suitable for the weight and dimensions of the selected hot tub.

9. Inspection Upon Delivery

The Customer should inspect the Product and its packaging when receiving the delivery.

Any visible transport damage should be photographed and reported to the driver and HotTub Shop EU as soon as reasonably possible. Where delivery documentation is provided, visible damage should also be recorded there.

If damage is discovered after unpacking, please contact HotTub Shop EU promptly and provide photographs, videos and relevant order information.

10. Quality Control & Water Testing

HotTub Shop EU performs quality checks throughout the production process.

Before delivery, each completed hot tub is filled with water and tested. Installed systems and equipment are checked to verify correct operation before the Product is prepared for transport.

11. Warranty

HotTub Shop EU products are supplied with a 2-year warranty, subject to the applicable warranty conditions and mandatory consumer rights.

If you need to make a warranty claim, please provide:

• order or purchase information;
• a clear description of the issue;
• photographs of the Product and affected area;
• video where necessary to demonstrate the issue.

The Product should not continue to be operated if doing so could cause additional damage or create a safety risk.

The warranty does not cover damage resulting from improper installation, misuse, failure to follow operating or maintenance instructions, unauthorised modifications, inappropriate water treatment, frost damage caused by improper winterisation, or normal wear and tear, to the extent permitted by applicable law.

Proof of purchase may be required when making a warranty claim.

12. Electrical Installation

Any electrical equipment associated with the hot tub must be installed and connected in accordance with the equipment specifications and applicable local electrical regulations.

Electrical installation must be carried out by a qualified electrician where required.

Customers should not attempt to install or modify electrical systems unless they are appropriately qualified to do so.

13. Installation & Use

The Customer is responsible for ensuring that the installation location is suitable for the selected Product and that the hot tub is installed and operated according to the supplied instructions.

Wood-fired heaters must never be operated without the required amount of water in the hot tub and heater system.

Pumps, electric heaters and other water-dependent equipment must not be operated dry.

Special attention must be given to correct winterisation and frost protection when the hot tub is used or stored in freezing temperatures.

14. Returns & Consumer Rights

Returns, cancellations and withdrawal rights are handled in accordance with the applicable consumer protection legislation.

Different rules may apply to standard stock Products and Products manufactured or configured according to the Customer's individual specifications.

Nothing in these Terms & Conditions is intended to exclude or restrict rights that consumers are entitled to under mandatory applicable law.

If you wish to cancel an order, return a Product or report that the Product does not conform to the agreed order, please contact HotTub Shop EU as soon as possible.

15. Product Defects & Non-Conformity

If a Product does not correspond to the confirmed order or has a suspected manufacturing defect, please contact us with the order details and supporting photographs or video.

We will assess the issue and determine the appropriate solution in accordance with the warranty conditions and applicable consumer protection requirements.

Depending on the circumstances, this may include repair, replacement of an affected component, replacement of the Product, or another remedy required by applicable law.

16. Limitation of Liability

HotTub Shop EU is not responsible for damage resulting from improper installation, incorrect use, inadequate maintenance, unsuitable site preparation, unauthorised modification or failure to follow the supplied operating and safety instructions, except where liability cannot legally be excluded or limited.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

17. Circumstances Beyond Our Control

HotTub Shop EU will not be responsible for delays or failure to perform obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, transport disruptions, strikes, governmental restrictions, supply-chain disruptions or other exceptional events.

If such circumstances materially affect an order, we will inform the Customer and work to find a reasonable solution.

18. Governing Law & Disputes

These Terms & Conditions are governed by the applicable laws of Latvia, without limiting any mandatory consumer protections that may apply to Customers residing in other countries.

We aim to resolve questions, complaints and disputes directly with our Customers whenever possible.

Any disputes that cannot be resolved by agreement will be handled in accordance with applicable Latvian and European Union law and the applicable rules on jurisdiction.

Contact

For questions regarding orders, delivery, warranty or these Terms & Conditions:

HotTub Shop EU
Phone / WhatsApp: +371 29589111
E-mail: [email protected]
Latvia